Transaction FAQ

FAQThis transaction FAQ section will attempt to answer many of the questions associated with the buy/sell process of Pacific Coin Exchange (PCE). Because of our transparent pricing most transactions will occur with few or no questions, you will identify the product you want to buy, pay for it, and leave happy. We will do our best to answer many of your questions and of course we are always available by phone or in person for further clarification.

 

 

Frequently Asked Questions:

Do you charge a commission?
What are your buy/sell Spreads?
What are your pricing spreads?
What are your product premiums?
Are the products listed on your website all you have?
Can I get a refund on my purchase?
Are there minimum and/or maximum orders?
Are you the most trust worthy gold dealer I can find?
What types of payment do you accept?
What happens when I pay in cash?
What happens when I pay with a cashier’s check or certified check?
What happens when I pay with a personal check?
What happens when I pay with a money order?
What happens when I pay with a wire transfer?
What is your policy on locking in a price?
Can I cancel my order?
Will gold and silver go up in value?
Local Orders/Pick Up Orders?
Do I have to pay sales tax?
What is your market loss policy?
What are reportable bullion transactions?
Do you have an anti-money laundering policy?
How does shipping products to me work?
What are your shipping rates?
Can you ship to a Post Office Box?
Can I sell to you?
Meet the President of PCE
How do I ship to PCE?


Do you charge a commission – No, when you do business with PCE you are dealing with one of the owners. As you can see from our margins are minimal, allowing you to get the most metal for your money and allowing us enough profit margin to stay in business. Because we have such a low overhead we can, more times than not, give you a lower price than our competitors.
Back to FAQs

What are your buy/sell Spreads – With our transparent pricing policy at PCE, all of our most frequently traded products prices are based at (or below) industry standard. These prices update every 30 seconds during trading hours based on the spot price of their respective metal. Precious metals trade on the COMEX & NYMEX markets Monday thru Friday then in the aftermarket on CME GLOBEX World Markets. Except for brief periods and on the weekend, precious metals trade continuously around the world. Our transparent pricing allows you to always know what you should expect to pay for an item or how much we will pay you for your precious metals.
Back to FAQs

What are your pricing spreads – Our buy/sell spreads tend to be the narrowest on the most frequently traded/highest turnover items. Higher turnover lowers holding cost which we pass on to you. Pricing spreads can and do vary over time as the popularity/demand of a given item can shift with time.
Back to FAQs

What are your product premiums – Product premium refers to the amount you pay over the spot price for the bullion item. Fabrication costs and supply/demand are the primary determining factors with respect to how much you should expect to pay over spot for the bullion item. For example, on one hand you pay a larger premium for a Silver American Eagle than you do for a 1 oz silver round, on the other hand the buy/sell spreads tend to remain narrow on the Silver American Eagle due to its high turnover.
Back to FAQs

Are the products listed on your website all you have – Products posted under our buy gold,  buy silver, platinum, palladium and copper categories are among the most frequently traded bullion items and we do our best to have these items in stock. If there is an item you wish to purchase and it is not listed on our website, call us and the chances are we can find it for you. Similarly, if you wish to sell us a bullion item not listed on our website, we are interested and you are more than welcomed to bring it in.
Back to FAQs

Can I get a refund on my purchase – Not in the conventional sense of a dollar-for-dollar replacement. We do however buy back all the precious metals and certified coins we sell at market prices posted on our website. My hope would be to buy back all the products we sell for more than you paid but it doesn’t always work that way.
Back to FAQs

Are there minimum and/or maximum orders – At PCE we have no minimum or maximum order requirement with respect to buying or selling.

Are you the most trust worthy gold dealer I can find – Without a doubt. Earning your trust is the easy part for us.
Back to FAQs

What types of payment do you accept – When you buy gold, buy silver, platinum, palladium and/or copper at PCE we accept cash, cashier’s check, certified check, personal check, tire transfer, or money order. We also accept and encourage trade of numismatic rarities, collector coins, scrap gold or silver (jewelry, etc…). Sorry due to the nature of the business we do not accept credit cards at this time. All checks and wire transfers should be made payable to “Pacific Coin Exchange”.
Back to FAQs

What happens when I pay in cash – When you buy gold, buy silver, platinum, palladium and/or copper at PCE with cash, if you give us more than $10,000 in a single transaction or related transactions we are required to fill out IRS form 8300. There is no reporting for amounts under $10,000.
Back to FAQs

What happens when I pay with a cashier’s check or certified check – When you buy gold, buy silver, platinum, palladium and/or copper at PCE with a cashier’s check or certified check you can take your order with you that day as long as we can verify your check with your financial institution over the telephone for a maximum of $25,000. Otherwise you must wait for your check to clear (up to 14 days depending on the location of your financial institution) if we cannot verify.
Back to FAQs

What happens when I pay with a personal check – When you buy gold, buy silver, platinum, palladium and/or copper at PCE with a personal check there is a 10 business day holding period for your check to clear before we ship product or allow you to pick up at our location. If this is too long for you consider using a wire transfer.
Back to FAQs

What happens when I pay with a money order – When you buy gold, buy silver, platinum, palladium and/or copper at PCE  with a money order there is a 3 week holding period to allow money orders to clear the issuing bank. If this is too long please consider paying by cashier’s check or wire transfer.
Back to FAQs

What happens when I pay with a wire transfer – When you buy gold, buy silver, platinum, palladium and/or copper at PCE we will give you the wire transfer information during our phone order conformation or in our store. For large orders out of the area we encourage wire transfers.
Back to FAQs

What is your policy on locking in a price – When you buy gold, buy silver, platinum, palladium and/or copper at PCE we will allow you to lock in the price on your order prior to the arrival of your payment on all orders less than $25,000. If you wish to lock in an order greater than $25,000 we require a 10% down payment. If you are mailing payment via the USPS, all payments must be postmarked within 24 hours of the phone order confirmation and must be received within 5 business days. When sending a wire transfer our bank must receive payment within two business days from the time of your order confirmation. We reserve the right to cancel any orders that do not meet the above criteria.
Back to FAQs

Can I cancel my order – Once we have issued a confirmation all prices are locked in whether you are buying or selling to us. It is not our intention to enter into a buying and/or selling agreement, accepting the risks only to have them canceled.
Back to FAQs

Will gold and silver go up in value – We cannot guarantee that gold or silver will go up in value. Like any investment, gold and silver can and will both increase and decrease over time. Again like other investments, gold and silver is a long term purchase that has a proven track record. While we can not guarantee that gold or silver or any other metal will increase in value, however, history has easily proven its long term viability as an investment vehicle is a fact.
Back to FAQs

Local Orders/Pick Up Orders – If you live in the area and would like to lock in your order of $25,000 or less prior to arriving at our store we would ask that you arrive within 24 hours with payment on your order.  We reserve the right to cancel any order that does not meet the above criteria.
Back to FAQs

Do I have to pay sales tax – when you buy gold, buy silver, platinum, palladium, or copper within the State of California we are required to charge sales tax on all orders under $1,500 at a rate of 8%. On orders above $1,500 we are not required to collect sales tax on numismatic or bullion items. On all orders shipped out of state there is no sales tax requirement.
Back to FAQs

What is your market loss policy – Once the transaction is locked in it may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we sold to you and the offsetting purchase price is your responsibility.  That amount will be charged to you, plus a $35.00 (USD) cancellation fee. Any market gain on cancellations shall remain the property of PCE.
Back to FAQs

What are reportable bullion transactions – IRS Form 1099-B requires coin dealers to report certain purchases from non-corporate sellers. The following are the only items listed by the IRS Revenue Procedure 92-103 as requiring submission under Form 1099-B, and the minimum threshold quantities that must be sold in a single or related transactions before the form must be filed:

Item Minimum Fineness Minimum Reportable Amount

Gold Bars .995 Any bar(s) 1 kilo or more (32.15 oz)

Silver Bars .999 Any bar(s) 1,000 troy oz or more

Platinum Bars .995 Any bar(s) 25 troy oz or more

Palladium Bars .995 Any bar(s) 100 troy oz or more

Gold Maple Leaf as minted 25 1 oz coins or more

Gold Krugerrand as minted 25 1 oz coins or more

Gold Mexican Onza as minted 25 1 oz coins or more

US 90% silver coins as minted $1,000 face value or more

If an item is not on the list, sales of it do not need Form 1099-B, no matter how large the quantity. Remember this applies to sales you make, not purchases.
Back to FAQs

Do you have an anti-money laundering policy – At PCE we implement and maintain an AML Policy with all appropriate measures when requiring customer identification. Management is responsible for the training of employees in matters related to the prevention of money laundering.

We immediately report all suspicious transactions to the authorities and take appropriate action within the scope of the law against suspicious transactions.
Back to FAQs

How does shipping products to me work – When you buy gold, buy silver, platinum, palladium and/or copper, once your payment has cleared your order will ship within two business days via the United States Postal Service, registered, insured. It is our opinion that the USPS offers the most secure method for high-value shipments. Depending on the size of your order it may be split into multiple packages. Depending on your location shipping times vary. Shipping charges vary based on the order. If requested we can arrange to have your order shipped Federal Express. All methods of shipment require a signature at the time of delivery.
Back to FAQs

What are your shipping rates?

Metal Quantity Price
Silver Under 300 oz. $25.00
Silver Over 300 oz. FREE
Gold Under 15 oz. $25.00
Gold Over 15 oz. FREE
Platinum Under 15 oz. $25.00
Platinum Over 15 oz. FREE

*all rates are subject to change.
Back to FAQs

What if I have a Post office box – If you have a Post Office Box your order can ship directly to that P.O. Box when using USPS registered, insured mail. Privacy Policy – For your safety and security all information collected by PCE either through our website, over the telephone, email, or in person is handled with the utmost discretion. The information is not shared or sold to anyone. PCE is the sole owner of the information you share with us and no outside parties have access to any of the information.
Back to FAQs

Can I sell to you – We have the ability to offer the best buy prices if you want to sell gold or sell silver, platinum or palladium, if you have a bullion product you wish to sell and it is not pictured on our website, call us and in most cases we should be able to quote you a buy price over the telephone once we identify the item. If you wish to sell numismatic items in most cases the items will need to be seen before an offer can be made. If you are not in a position to bring the item into our showroom then you can ship to us via USPS registered insured. Once received, an offer is made within 24 hours, if accepted a company check will be sent that same day. If you stop by in person, an offer will be made on the spot, if accepted you will have the option to sell your items. The same protocol applies to jewelry, scrap gold, sterling, flatware, etc…
Back to FAQs

Shipping to PCE – Prior to shipping anything to our office we will need a full description of the item(s). The USPS represents the safest and most secure way to ship high-value shipments. All shipments should be wrapped tightly so nothing rattles or shakes inside. All shipments should be sent registered insured. We will coach you on safe shipping techniques, protocol, etc…if need be. Remember to be discrete, don’t advertise what you are shipping.

If you want to buy gold or buy silver, platinum, palladium or copper give us a call today! You’ll be glad you did!

Back to FAQs

1-877-917-5266

QR Code Business Card